Terms of Service

1. About the Service

Apantula is a property management platform that uses artificial intelligence to help you organize documents, track expenses and maintenance, and get insights about your properties. The service is provided by Filgueira Sanchez, sole proprietor of the Norwegian enkeltpersonforetak Magrathea ved Filgueira Sanchez, org. nr. 937 509 332, Hegnunvegen 63, 3804 Bø i Telemark, Norway. Apantula is a product name — the legal counterparty to this contract is the sole proprietorship and its owner. In these terms, “we”, “us”, and “Apantula” refer to the business identified above.

2. Age and Legal Capacity

By creating an account, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts under the laws applicable to you. Apantula is designed for property owners and managers, and its use presupposes the ability to manage real estate and enter into financial agreements. The service is not directed at minors and we do not knowingly collect personal data from persons under 18.

3. Your Account

You are responsible for maintaining the security of your account and for all activity that occurs on it. You must provide accurate and up-to-date information when creating your account. You must not share your account with others — one account corresponds to one user. You may delete your account at any time from your profile settings, subject to a 30-day grace period for recovery.

4. Credits and Payments

Apantula uses a credit-based system for AI-intensive actions. Credits are purchased through Stripe. All prices include applicable Norwegian VAT (MVA) where applicable. Credits do not expire. Payments are non-refundable except where required by law, including the statutory right of withdrawal described in Section 6.

5. Price Changes

We may change the price of credit packs, the credit cost of actions, or the conversion rate at any time. Price changes apply only to future purchases and do not affect credits you have already purchased. We will notify you of material price changes by email or in-app notification at least 30 days before they take effect.

6. Right of Withdrawal

Under the Norwegian Angrerettloven (Right of Withdrawal Act), as a consumer you normally have a 14-day right of withdrawal when purchasing digital services. Apantula delivers credits immediately after purchase so you can use the service right away. At checkout you are therefore asked to actively confirm that you (a) consent to immediate delivery of the credits and (b) acknowledge that you thereby lose your 14-day right of withdrawal under Angrerettloven § 22(n). Without this active confirmation, the purchase cannot be completed. The confirmation is recorded with a timestamp and stored for audit purposes. The right of withdrawal continues to apply to unused credits if you have not actively confirmed this waiver.

7. AI-Generated Content and Liability

Apantula uses artificial intelligence to analyze documents and generate information about your properties. When you use the chat and document analysis features, you are interacting with an AI system provided by Anthropic (Claude). In accordance with EU Regulation 2024/1689 (the EU AI Act) Article 50, you are hereby informed that AI responses may contain errors, inaccuracies, or hallucinations. AI-generated outputs are informational only and do not constitute professional legal, financial, insurance, or technical advice. You are contractually obliged to verify all important information independently — especially before making decisions with legal, financial, insurance, or safety consequences. We are not liable for decisions you make based on AI outputs without independent verification.

8. Your Content

You retain all ownership rights in the documents, photos, and other content you upload to Apantula. By using the service, you grant us a limited, non-exclusive license to process your content solely for delivering the service — including AI analysis, storage, backup, and sharing with people you explicitly invite as co-owners or members of a property. We never use your content to train AI models. When you upload documents containing personal data about third parties, you confirm that you have a legitimate basis to share that information with us. See the Privacy Policy for how we handle your data.

9. Intellectual Property

The Apantula platform — including source code, design, trademarks, logos, documentation, AI prompts, and all related intellectual property rights — is owned by Filgueira Sanchez (sole proprietor of Magrathea ved Filgueira Sanchez). You are granted a limited, non-exclusive, non-transferable right to use the service in accordance with these terms. You are granted no rights to the source code, models, weights, or other underlying technology.

10. Acceptable Use

You agree not to: use Apantula for any unlawful purpose; upload malicious content (viruses, malware, illegal material); attempt to access other users' data; circumvent security measures or usage limits; upload documents you do not have the right to share (copyright, GDPR); share your account with others; reverse engineer, decompile, or attempt to extract the underlying AI models, weights, or training data; use automated tools for scraping or bulk extraction; use the service to generate AI content for resale as a standalone offering; or use the service to train competing AI models. We reserve the right to suspend or terminate accounts that violate these terms.

11. Service Availability

Apantula is provided on a “best efforts” basis. We do not guarantee specific uptime levels for free or credit-based plans. We make reasonable efforts to maintain service availability and notify users of planned maintenance. We are not liable for service interruptions caused by circumstances outside our reasonable control, including failures of our third-party processors.

12. Force Majeure

We are not liable for delays or failures to perform our obligations caused by force majeure, including but not limited to: natural disasters, war, acts of terrorism, pandemics, government actions, power outages, internet or infrastructure failures, or failures of our third-party processors that we could not reasonably have prevented. In the event of prolonged force majeure (more than 30 days), either party may terminate the agreement by written notice.

13. Limitation of Liability

To the maximum extent permitted by Norwegian law, our total liability to you under these terms is limited to the greater of (a) the total amount you have paid for credits in the 12 months preceding the claim, or (b) NOK 5,000. We are not liable for indirect, incidental, or consequential damages, including loss of data, loss of profits, or damages arising from reliance on AI outputs you have not independently verified. Nothing in these terms limits our liability for: intent or gross negligence; personal injury or death caused by us; fraud or misrepresentation; or any other matter where the limitation of liability is unlawful under Norwegian consumer protection law. Your statutory consumer rights under Norwegian and EU/EEA law are not limited by these terms.

14. Termination

You may terminate your account at any time from your profile settings. We may suspend or terminate your account for material or repeated breaches of these terms, with reasonable notice where possible. Upon termination, your data will be handled in accordance with the Privacy Policy and our retention schedule, with a 30-day grace period for recovery.

15. Assignment and Change of Control

We may assign these terms and your account to a successor entity in connection with a merger, acquisition, or sale of all or a substantial part of the business, with notice to you. You may not assign your account or your rights under these terms without our prior written consent.

16. Governing Law

These terms are governed by the laws of Norway. For consumers resident in other EEA countries, the mandatory consumer protection rules of your country of residence also apply, in accordance with Article 6 of the Rome I Regulation. Nothing in these terms deprives you of your statutory consumer rights.

17. Dispute Resolution

We encourage you to contact us first at [email protected] if you have a complaint, so that we can attempt to resolve it directly. If a dispute cannot be resolved directly: Norwegian consumers can contact Forbrukertilsynet (forbrukertilsynet.no) or Forbrukerrådet (forbrukerradet.no) for guidance and mediation. Disputes that are not resolved out of court will be decided by the Norwegian courts, with the Oslo District Court as the venue of first instance, unless mandatory venue rules require otherwise.

18. Contact

For questions about these terms or about the service in general, contact us at [email protected].

19. Changes to These Terms

We may update these terms from time to time. For material changes, you will be notified by email and via an in-app consent dialog, and you must accept the updated terms before you can continue using the service. The version history below shows changes over time:

Version history

• 2026-03-25-v1 (March 25, 2026): First published version.