Question 1

What is Apantula?

Accepted Answer

Apantula is a property management platform that helps you organize documents, track maintenance, plan projects, and keep all your property information in one place. It's designed for homeowners and property managers who want to make informed decisions about their properties.

Question 2

Who is Apantula for?

Accepted Answer

Apantula is for anyone who owns or manages a property — whether it's a house, apartment, commercial building, or land. You don't need any technical knowledge to use it.

Question 3

What languages does Apantula support?

Accepted Answer

The platform is available in multiple languages — you can switch from your profile. Your documents can be in any language. The extracted information will appear in the language of your profile, and you can search and ask questions in any language you like.

Question 4

What types of documents can I upload?

Accepted Answer

You can upload PDFs, images (JPG, PNG), and common document formats. Apantula extracts text and key information from each document automatically.

Question 5

How does document analysis work?

Accepted Answer

When you upload a document, Apantula reads it and identifies events (like repairs or inspections), assets (like appliances or structural elements), and important details (like dates and costs). You can review and correct the extracted information at any time.

Question 6

Can I add information without uploading a document?

Accepted Answer

Yes. You can write a free-text entry describing anything about your property — a conversation with a contractor, a note about an appliance, or the history of a room. Apantula will extract structured information from your text.

Question 7

How accurate are the chat responses?

Accepted Answer

Chat responses are based on the documents and knowledge you've added to your property. They include references so you can verify the information. Responses are generated automatically and may contain errors — always verify important information independently.

Question 8

How do insights work?

Accepted Answer

Apantula analyzes your property data and generates reminders and suggestions — for example, that a maintenance check is overdue, or that an inspection is coming up. You can also create your own recurring reminders for things that matter to you.

Question 9

What are credits?

Accepted Answer

Credits are the currency you use for actions beyond the free tier — like sending extra chat messages, uploading more documents, or unlocking additional properties. You buy credits in packs and they never expire.

Question 10

What's included for free?

Accepted Answer

Your first property includes a free tier for one year with 10 chat messages, 3 document uploads, and 5 knowledge entries per month, plus 500 MB of storage. After the first year, or on additional properties, you use credits.

Question 11

Do credits expire?

Accepted Answer

No. Once purchased, your credits remain in your account until you use them.

Question 12

What is auto top-up?

Accepted Answer

Auto top-up automatically purchases credits when your balance falls below a threshold you set. You control the monthly spending limit, so you're never charged more than you expect.

Question 13

Is my data safe?

Accepted Answer

Yes. Your data is stored securely in EU-based infrastructure. We use encryption in transit and at rest, and we never use your data to train models. See our privacy policy for full details.

Question 14

Can I export my data?

Accepted Answer

Yes. You can download a complete copy of all your data from your profile settings at any time. Exports include your property information, documents, events, conversations, and more.

Question 15

What happens if I delete my account?

Accepted Answer

When you delete your account, there is a 30-day grace period during which you can cancel. After that, all your personal data is permanently removed. Financial records are kept as required by law with personal details removed.

Question 16

Can I share my property with other people?

Accepted Answer

Yes. You can invite others by email and assign them a role — Owner, Editor, or Viewer. Each role has different permissions, so you control what each person can see and do.

Question 17

What's the difference between Owner, Editor, and Viewer?

Accepted Answer

Owners have full control including member management and billing. Editors can view and modify property data but cannot manage members. Viewers have read-only access to property data and conversations.

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